Terms and conditions
By accessing this website and/or placing an order, you agreed to be bound by these terms and conditions. Using this website indicates that you accept these terms and conditions, if you do not accept these terms and conditions, please do not use this website.
Please read these terms and conditions carefully before making a purchase and please feel free to get in touch with us if there is anything that you are unsure about.
None of these Terms and Conditions affect your statutory rights.
1. Product Specification
Most of the items that we sell are vintage and will be clearly described as vintage.
Whilst we spend a lot of time sympathetically restoring each item, some natural wear and tear should still be expected – we believe this adds to the general appeal of each item as it makes it truly unique.
We endeavor to provide very clear and detailed photographs of each product, however, if you would like further clarification on the condition of an item please contact us before making a purchase. We are very happy to answer any questions/queries and would much rather our customers make an informed decision before committing to buy.
Due to limitations and colour variations between monitors there may be slight colour variations to those displayed. For upholstered items, we are always happy to supply fabric samples – please contact us stating which item/fabric you would like and we’ll get a sample sent out to you.
For all items we provide approximate dimensions – if space is tight, or you need exact measurements, please contact us and we will try and provide more detailed information.
We cannot be held responsible if an item of furniture cannot gain access to, or does not fit in its intended space. Therefore, we strongly recommend that you measure all access areas prior to making a purchase.
Please note: Items cannot be returned because they are the wrong size or do not fit – please see our Returns Policy further down the page for more information.
All prices shown on the website are in pounds sterling (£), include VAT, but do not include delivery (unless otherwise stated).
Erfmann Vintage will take payment in any of the following ways:
PayPal payment platform (does not require a PayPal account)
Credit or Debit card via the Stripe payment platform
Both Paypal and Stripe are highly regarded, globally accepted payment platforms with recognised standards of compliance and security.
For smaller items, that can be packaged and postage without too much risk of damage, we a variety of postal services including Royal Mail, Parcelforce, Hermes and DHL. There are various prices for parcels, based on both weight and size, and the amount of time/packaging required. This will be displayed when you add your item to your basket, but will also be mentioned in the product listing. We aim to post all items within 3 working days of ordering – all items are insured and require a signature on delivery. If an item arrives damaged, please let us know within 48 hours. You may be asked to send photographs of the damage so that we can place a claim our end with the postage handler.
Large/furniture items - specialist courier delivery.
We use a network of trusted couriers to deliver our large/furniture items throughout the Mainland UK. We also work with a dedicated courier who delivers to London and the surrounding area most weeks. Please contact us prior to ordering if you would like a quotation.
Once you have purchased an item either we, or the courier, will be in touch within the next 7 working days (via email or text message) to arrange delivery. You will be provided with a delivery date and typically a 2 hour window to help you plan your day accordingly. Please note that deliveries are usually carried out by a single driver, so assistance may be required for large items. Orders are delivered 7 days a week and at various times of the day, depending on where you are located on the driver’s planned route, so some flexibility is needed please. If you do have any special requirements i.e. if you need a two-person delivery, or help upstairs to another floor, then please contact us ASAP so that we can make special arrangements for you (please note that extra assistance may require a surcharge).
Please note: It is the responsibility of each customer to ensure that the item ordered will fit through all access points and into the space intended. Items cannot be returned because they do not fit.